Shipping policy
Delivery area
We ship free of charge to all member states of the European Union, including the islands.
Excluded are areas outside the EU VAT territory: the Canary Islands, Ceuta, Melilla, the Åland Islands, the French overseas territories, Mount Athos, Heligoland, Büsingen am Hochrhein, Livigno and Campione d'Italia. The Azores and Madeira are also excluded.
If you enter a delivery address in an excluded area, we will contact you and refund the full purchase price.
Shipping costs
Shipping is free for all orders.
Shipped from Germany
All orders are shipped from our warehouse in Germany. No customs duties or import charges apply within the EU.
Processing time
Orders are usually shipped on the same or the next business day.
Delivery time from receipt of payment
- Germany: usually 1–3 business days
- Other EU countries: usually 3–5 business days
- Islands: an additional 1–3 business days
Business days are Monday to Friday, excluding public holidays. If you order several items, the delivery time is determined by the item with the longest delivery time, unless stated otherwise.
Carriers
We ship with established European parcel carriers. We select the carrier depending on the destination.
Tracking
As soon as your order has shipped, you will receive an email with the tracking number.
Transport damage
Please check the parcel on receipt and report any visible transport damage as soon as possible to support@rignox.eu. This does not affect your statutory rights.